Frequently Asked Questions

Below you will find answers to our most asked questions. If you don’t find the answer you’re looking for, please reach out to us anytime on phone, chat, or email.

What can be monitored remotely and automatically?

A wide variety of parameters can be monitored simultaneously. Autima specialises in monitoring things such as temperature, Humidity, CO2 and Differential Pressure. Our devices can also monitor a range of digital inputs, such as Power Status (on/off), Door Status (open/closed) as well as HVAC common alarms etc.

Additional inputs that can be measured include:

  • Oxygen levels
  • VOC and PM (Particulate Matter or dust)
  • Voltages
  • Lux Levels
  • Wind Speed and Direction
How do I select a monitoring solution?

It is vital to select the right monitoring solution for your application. Numerous factors contribute to this.  The following questions should be considered:

  • What regulations need to adhered to?
  • What accuracy is required?
  • Does the system need to allow for calibration?
  • What environmental factors will the devices used for monitoring be subjected to?
  • Are there any external sources of interference?
  • Is there any automated means of checking whether there are problems with the monitoring devices, or if a probe is damaged or faulty?
  • Is there an ongoing commitment for the supplier to ensure continual service?

Our experts will consider all your individual requirements and assist you in selecting the device most appropriate for your needs and industry unit. Autima has experience and expertise to answer all the above questions.

Will I be required to make any changes to my infrastructure

No, our turnkey solutions are plug and play - everything you need is incorporated into the hardware - all you need to do is turn it on. Our solutions are easy to install and do not require you to maintain any IT infrastructure such as Wi-Fi, Ethernet, or Dedicated Servers for our solution. Additionally, we provide a range of battery-powered (non-grid) or mains-powered devices that will function effectively independent of your infrastructure

What are the ColdCloud™™ management platform benefits?

The ColdCloud™™ platform requires no additional software or IT infrastructure. All you need is an internet connection to access Autima’s cloud-based portal.  There is no software to download or install and all updates, DRP, backups and enhancements are automatically available.

Data is uploaded via the local cellular network to the ColdCloud™™ portal. Users can then view and download data as well as configure alarms. In the event of temperature or other parameters falling outside the specified range, a door being left open for an extended period or even if the power goes out, the appropriate people are immediately notified via Email, SMS and Smartphone App.

How are your electronic monitoring solutions tested?

Our devices are built with dependability in mind, with all our offerings including our roaming SIM cards for complete network redundancy, remote firmware updates and cloud based DRP and backup servers for the purpose of ensuring a reliable monitoring solution.  There is also a ‘Test Mode’ for you to ensure not only that the system is working, but that it is correctly configured and that you still have the right recipients setup for alarms.

Is GPS tracking available with your electronic monitoring devices?

Yes, the Ice3 remote temperature monitoring device has GPS functionality as an option. This enables users to track both the temperature and location of their refrigerated vehicles using the ColdCloud™™ portal. This provides users an unparalleled level of visibility across the Cold Chain, with sophisticated dashboard and mapping functionality.

Why is certification by (WHO) for (PQS) important?

The World Health Organization (WHO) for Performance, Quality & Safety (PQS) is designed to prequalify equipment and devices is based on three important criteria: Performance, Quality and Safety. Our technology was created in accordance with these regulations, which ensure that our monitoring devices are compliant with the highest of global standards. All of this is done within the context of vaccines and pharmaceuticals and overlaps significantly with other applications such as laboratories and food.

What happens if i cannot receive a cellular signal in my lab/warehouse?

At Autima, we follow a three-stage procedure to ensure adequate signal at a client’s facility. Firstly, an Autima representative will conduct a signal check on-site to see if the device can connect to the local cellular network. In the event there is low signal or poor coverage, our devices will be supplied with a high-gain antenna. In the very rare instance that this is not sufficient, Autima can install signal booster stations to amplify signals for the monitoring devices.

By following this procedure, we have been successful in providing a reliable and pervasive monitoring solution to our clients across Australia, New Zealand and Asia.

Trust us to provide you with the most effective monitoring solution to fit your needs.

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